... Group Benefits Customer Service ... Outstanding customer service is one of the key factors that differentiates Manulife Financial Group Benefits from other group benefits insurers. Serving more than 25,000 plan administrator, plan member and service provider inquiries each week, Manulife Financial Group Benefits provides secure Internet, toll-free telephone or fax service to both English and French customers. Our Customer Service Commitment We strive to exceed connecting with 80% of our callers within 30 seconds. Most questions are answered instantly when our customers phone our customer service centre or log-in to our secure customer Web site. If additional information must be gathered, Manulife Financial customer service representatives (CSRs) will respond to the inquiry with the necessary information, or provide a status report, within one business day. Privacy and Confidentiality At Manulife Financial, we pride ourselves on the protection of our customers' confidential information. A combination of industry, legislated and our own corporate privacy and confidentiality requirements govern the level of detail shared about a plan member and his or her dependents' benefits. In terms of telephone inquiries to our Group Benefits Customer Service Centre, the information provided varies based on the relationship of the person making the inquiry to the insured (e.g., plan administrator, plan member, or dependent). After the caller has been screened for appropriate identification, only information pertaining to the specific claim or treatment in question is shared. Contact a local Manulife Financial representative or your benefits consultant for more information. Tell me more about Customer Service: Select a Category Internet services customer service centre plan administrator services plan member services