GROUP BENEFITS HOME FORMS CONTACT GROUP BENEFITS PRODUCTS AND SERVICES RESOURCES FOR REGISTERED USERS TOOLS AND RESOURCES PRIVACY Plan Member Privacy Information Package	. Access to the Customer Service Team You can find out about the status of your claim submissions and receive information about your health and dental coverage. Services are available during and after regular business hours in English or French. What you can learn By logging into the Plan Member Secure Site, or calling the Group Benefits Customer Service Centre, you can verify health and dental benefit information including : Health inquiries Did you know that... Calls are recorded for quality assurance, auditing, coaching and training? health claims information drug benefit coverage which dependents are covered Dental inquiries dental claims information pre-determination of dental benefit status which dependents are covered dental fee guides dental benefit coverage TTY/TDD Customer Service To meet your diverse communication needs Manulife Financial's Group Benefits Customer Service Centre (GBCSC) has a toll free TTY/TDD Customer Service available in both French and English. A TTY (teletypewriter) or TDD (telecommunication device for the deaf) is an electronic device with a keyboard and a small screen, which allows people to send and receive typed messages over the phone lines. The TTY/TDD Customer Service for deaf, deafened, hard of hearing and individuals who are unable to speak, is available Monday through Friday from 8:30 a.m. until 4:30 p.m. local time (9:00 a.m. until 5:00 p.m. in Newfoundland). An automated message on the TTY/TDD indicates the specific time of day available, for personal contact with a trained customer service representative. English - 1-800-685-7793 French - 1-888-792-0265 Additional Assistance If you use our IVR system during regular business hours, and need additional assistance, you can connect directly to a Customer Service Representative (CSR) after you enter your plan and member/certificate numbers.