Completing the registration process Approximately, 3-5 business days after you register, you'll receive an activation key and instructions in the mail, which will allow you to unlock all of the online features available to your plan. Activating your account will complete the registration process. Is the activation key the same as the password I set-up when I registered? The activation key is different from your password, which you set-up when you registered for the site. You don't need to memorize your activation key because you'll only use it once, when you login for the first time. Follow these simple steps to activate your account and complete the registration process. . Click login button. Enter your password. Enter the activation code you've been sent (only use it the first time you login). Activating your account will complete the registration process. You'll now be able access all of the online features available to your plan. Who do I contact if I haven't received an activation key in the mail after 5 business days of registering for the site? If you haven't received an activation key in the mail after 5 business days, please contact Manulife Group Benefits Customer Service Centre at 1 800-268-6195.